Design Terms and Conditions

 

General Conditions

- These Terms and Conditions cover all services relating to design and printing

- These Terms and Conditions are subject to change without notification by PLD


Production

  • production will not commence until full payment for order is received 
  • The client is required to provide logo
  • Clients are required to choose a style option (not including sample package)
  • Current turnaround time for production is 3-5 business days
  • This period commences at date of client approval of Artwork proof (if entitled to proofs)

- please note: with all printing there may be some colour variations from electronic visual representations of Artwork and previous orders to the final printed Artworks. This is due to the nature of CMYK printing and bulk-run printing system. There will be no reprints at our expense.

 

 

Submission of artwork

  • clients are solely responsible for the end result of printing. Customers are reminded to submit print-ready Artwork with the correct specifications. We will print the Client’s submission as requested however the Company is not responsible for Artwork mistakes. The Company is also not liable for supplied file errors. There will be no reprints at our expense.
  • It is the Client’s responsibility to ensure that any Artwork, images, files and text submitted does not violate Australian copyright laws. PLD assumes all written and visual content adheres to copyright laws and all correct permissions have been sought and/or royalties paid for use.

 

Approving Proofs

 

- The Client is held responsible for approving all Artwork proofs and ensuring accuracy and suitability. This includes, but is not limited to; design, spelling, grammar, illustrations, images and quantity. It is the responsibility of the Client to request another copy if the proof is difficult to read or changes are required. 

a. The Client’s final accepted proof is the Artwork that will be submitted for prints. There will be no reprints at our expense.

b.   All proofs must be in writing


 

ABOVE TERMS AND CONDITIONS APPLY TO ALL CLIENTS IF NOT STATED OTHERWISE IN OUR PACKAGE GUIDELINE


 

Package Guideline

 

  1. First time Customers

- first time customers can choose between two starting packages:

Basic Sample Package

Branded Sample Package

Basic Sample Package Includes

 

- chosen sample package of products (shampoo and conditioner, styling, skincare or individual*) *any single item not included in any product packages

- clients will receive the chosen product package in their chosen colour (white/amber), in our classic style with no logo

- please note: designing your own label is not an option in this package

- no changes can be made on this package

- no proofs will be sent

 

Branded Sample Package Includes

- chosen sample package of products (shampoo and conditioner, styling, skincare or individual*) *any single item not included in any product packages

- clients will receive the chosen product package in their chosen colour (white/amber), in chosen style with logo

-  please note: designing your own label is not an option in this package

- no changes can be made on this package

- no proofs will be sent

 

2. Existing Customers

 

- existing customers qualify for 3 different packages (based on quantity/value/Sales team)

package A

package B

package C

 

Package A Includes (≤ $500).

- previous design will be used

- editorial proofs will be sent*

*regarding grammar, correct branding NOT an artistic proof

- no changes can be made on this package


Package B Includes ($500-$1000)

- previous design will be used

- artistic proofs will be sent

- changes can be made**

  **colour, name of product, NO font changes

- please note: no full edit/design is included, clients who decide on full design can request   our templates and design their own labels1


Package C Includes(≥ $1000)

- previous design will be used

- artistic proofs will be sent

- changes can be made***

  ***including all changes mentioned above, icons, limited changes in wording, NO font   changes

- please note: no full edit/design is included, clients who decide on full design can request   our templates and design their own labels1

- clients may get customised products and services, please contact us to discuss the details

- approval from Sales and Design is required to move forward with custom orders

- content of this package may vary 

 

 

 

1 Designing own label

 

Orders under $800

- art must be returned strictly using Adobe InDesign

- all content of original label template must be transferred across to new label

- Dieline and Registration Mark must be left as is. Adjusting this will lead to critical   misalignment of our label cutter.

  1. - Label layer is strictly limited to 20% only of solid colour coverage. No font  changes, no ingredient list changes.
  2. - Renaming product must be approved beforehand, TGA are very strict about making false claims.

 

For correcting any of the above an admin charge of no less than $85.00 for up to 6 labels, $35.00 per label thereafter will be applied.


Orders over $800

- Art must me returned using Adobe InDesign (Adobe Cloud)

  1. - All content on original label template must be transferred across to new label.
  2. - Dieline and registrations layer must be left as is. Adjusting this will lead to critical   misalignment of our label cutter.
  3. - If using fonts different from template, clients must provide the font package used
  4. - Renaming product must be approved beforehand, TGA are very strict about making false claims.

 

Any correction is free of charge.

By placing an order clients accept above design terms and conditions. We reserve the right to refuse any order. We reserve the right to change above terms and conditions without notice. 2019/02