Shipping Terms

OVERVIEW
Private Label Dynamics ship orders during business hours from Monday to Friday. If an order is placed on a weekend day or Australian national holiday, it will be processed within the next two available business days. We are not able to despatch purchases on Australian national holidays or weekends. Customers must provide a physical shipping address for delivery on all orders. Orders cannot be delivered to PO Boxes. Please contact our friendly customer service team on (+61) 1300 791 455 or email accounts@privatelabeldynamics.com prior to checkout if you cannot provide a suitable physical shipping address.

SHIPPING OPTIONS
All next business day deliveries will be transported by our nominated courier service provider. If you are not on location at the time of the delivery, your parcel will be retained by the driver and a form will be left to arrange re-delivery of your parcel. It is our courier service providers policy to obtain a signature on all deliveries. Our courier drivers do not call customers prior to delivery. If you’re unable to accept your delivery in person, then you will also be required to provide the courier service provider with ‘authority to leave without a signature’ and nominate a safe place for your parcel to be delivered.

DELIVERY WITHIN AUSTRALIA
You can expect your Private Label Dynamics delivery to metropolis Australia within 5-7 business days from artwork approval and payment acceptance. We charge $14.95 flat rate delivery for orders delivered to metropolis Australia with no restrictions on product weight or size. That means you can order as many products as you like and the rate stays the same. Delivery promotions for FREE delivery and flat rate delivery are based on to metropolis Australia only. Deliveries to rural areas within Australia during the 2013 calendar year are payable through a shipping quotation only. We express post all orders within Australia and can track and trace upon request. For delivery quotations or tracking information, please contact our friendly accounts team on (+61) 1300 791 455 or email accounts@privatelabeldynamics.com.

METROPOLIS AUSTRALIA
Please review the map for our drop point locations around metropolis Australia for standardised delivery. Typically, if your location falls within an hour drive from the below areas, standard delivery offers apply.

SPECIAL SHIPPING
Due to Australian federal shipping regulations, all hazardous items will be shipped by road service which can be a 3-15 business day service. Product items classed as hazardous will be marked online with *Special Shipping Item. Please note that customers must provide a physical shipping address for delivery on all orders. Orders cannot be delivered to PO Boxes.

INTERNATIONAL DELIVERY
International deliveries during the 2014 calendar year are payable through a shipping quotation only. Depending on your location, we can service a majority of world wide destinations. We always track and trace all orders internationally and can track and trace upon request. For delivery quotations or tracking information, please contact our friendly accounts team on (+61) 1300 791 455 or email accounts@privatelabeldynamics.com.

INTERNATIONAL SHIPPING OPTIONS
We have worked hard to find the best shipping methods possible for our international customers. No matter which shipping option you choose, our customer service team is here to help you track your shipment and make sure it arrives to you quickly and safely. When placing an order or quotation, please select from the following international shipping options:

Super Saver (5–10 Business Days*): This service is very popular for smaller, lighter packages. Orders are delivered by the local mail service and take between 5 and 10 business days to arrive at your customs agency. Unfortunately, tracking numbers may not be available to customers on some packages sent using this shipping method.

Priority (3–5 Business Days*): Priority shipping is an exciting new shipping method for our international customers. Shipping times are incredibly fast, with most orders arriving at your country’s customs agency within 3 to 5 business days. Priority also offers more tracking visibility than Super Saver, allowing you to check the status on your order at any time.

*These are average shipping times. Actual shipping time to your country's customs agency may vary. A more specific time frame for your country will be provided during the checkout process.

Note: International customers are responsible for ensuring that the products ordered can be lawfully imported to your country. When ordering from Private Label Dynamics Pty Ltd, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Additional charges for customs clearance must be paid by the recipient as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Orders shipped to countries outside of the Australia may be subject to import taxes and customs duties levied by the destination country once a shipment enters the country. If you do get charged, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges and we receive the products back, we can refund you for the products, but we cannot refund any shipping or return shipping fees.